Cookie notice

1. The consent cookie

1.1The cookie oktul_consent records whether you accepted analytics and the support widget, the date of your choice and the version of the categories shown to you. It is read only by oktul.com and is not sent to any third party.

1.2It is set without consent because it is strictly necessary to store your choice, within the meaning of Article 5(3) of Directive 2002/58/EC (the “ePrivacy Directive”).

1.3When the categories change, the category version is increased, the stored choice ceases to apply and you are asked again.

Name

oktul_consent

Holds

Your analytics choice, your support widget choice, the date and the category version

Current category version

2, in use since 09.09.2026

Expires

Six months, after which you are asked again

Sent to

No third party. First-party cookie

2. The consent banner

2.1The banner offers Accept all and Reject all with equal prominence, each in one click, and a choice for each category. No category is pre-selected.

2.2No optional script is loaded while the banner is open or after you refuse consent.

2.3You may change or withdraw your choice at any time through the cookie settings link in the footer of every page, in the same number of steps as giving it.

3. Analytics

3.1With your consent, Google Analytics 4 measures which pages of oktul.com are read. Without consent, no request is made to Google.

3.2Google Ireland Limited is the processor. Google LLC may process the data in the United States under the adequacy decision for the EU-US Data Privacy Framework and Google’s standard contractual clauses. Advertising features, Google Signals and data sharing with other Google products are disabled. According to Google’s documentation, Google Analytics 4 does not log or store IP addresses.

Cookies

_ga and _ga_*, set only after consent

Expires

Up to two years, as set by Google

Processor

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Withdrawal

The cookie settings link in the footer of every page

4. The support widget

4.1The Request a Demo button on every page is the Jira Service Management widget. It files a request in the Oktul Help Center. Atlassian Pty Ltd is the processor, and requests are stored in the European Union under the data residency of the service desk.

4.2The widget stores an identifier that persists across pages, and is therefore loaded only with your consent.

4.3Without the widget, the Oktul Help Center remains available through the link in the footer and on the contact page, and at support@oktul.com.

4.4When loaded, the widget sends usage events to Atlassian and error reports to Functional Software, Inc. (Sentry), a service used by Atlassian. Both are sent from your browser. Oktul does not receive them.

Name

ajs_anonymous_id

Set by

The widget, on oktul.com, as a first-party cookie, only after consent

Holds

A random identifier that distinguishes one browser from another

Processor

Atlassian Pty Ltd, with EU data residency on the service desk

5. Cloudflare Turnstile on the contact form

5.1Cloudflare Turnstile runs only on the contact page and verifies that a submission is made by a person. It is not subject to consent because it is strictly necessary to provide the service you request, which is the sending of the form, within the meaning of Article 5(3) of the ePrivacy Directive.

5.2Turnstile sets no cookie on oktul.com. It processes your IP address and browser signals to perform the check and returns to Oktul a pass or fail result without personal data.

6. Local storage

6.1oktul.com uses the local storage of your browser for the entries below. Two record a preference you set, are written only when you use the control concerned and are strictly necessary to provide that setting. Three belong to the support widget and are written only with consent.

6.2Deleting the site data in your browser removes all of them, and oktul.com then uses its default settings.

starlight-theme

Light or dark theme, if you used the theme switch

oktul-docs-sidebar

The width of the documentation menu, if you resized it

ajs_anonymous_id

The support widget’s identifier, also stored in the cookie above. Only with consent

awc.session.id

The support widget’s identifier for a single visit. Only with consent

awc.session.expiry

The time at which the support widget treats the visit as ended. Only with consent

7. Third-party scripts

7.1oktul.com loads three third-party scripts: Google Analytics and the support widget, each only with consent, and Cloudflare Turnstile on the contact page. The content security policy served with every page blocks any other third-party script.

7.2oktul.com uses no advertising identifiers, session recording, heatmaps, A/B testing, social media embeds or tag manager.

8. Links to Atlassian

8.1Links to the Atlassian Marketplace and to Atlassian’s documentation lead to Atlassian’s websites, where Atlassian’s cookie and privacy policies apply. The use of Google Analytics on Oktul’s Marketplace listing pages is described in clause 3.6 of Oktul’s privacy policy.

Version history. 2.1, effective 28.09.2026: restated in numbered clauses, and the legal basis for the local storage preferences stated. 2.0, effective 09.09.2026: the support widget made subject to consent.