Application licence

1. Parties and definitions

1.1This agreement (the “Agreement”) is between Oktul OÜ, registry code 17589681, Seebi tn 1-703, 11316 Tallinn, Harjumaa, Estonia (“Oktul”, “we”), and the organisation that installs, evaluates or uses an Application (“you”).

1.2You accept this Agreement by installing, evaluating or using an Application. A person who accepts it on behalf of an organisation confirms that they are authorised to bind that organisation. If you do not accept this Agreement, you must not install or use the Application.

1.3In this Agreement: “Application” means an Oktul Forge application whose Atlassian Marketplace listing names this document as its end user licence agreement, including its modules, updates and documentation; “Atlassian” means Atlassian Pty Ltd and its affiliates; “Customer Data” means the data in your Atlassian site and any other data you or your users provide to an Application, including content, attachments, properties, configuration and account information; “Documentation” means the Application’s documentation, release notes and privacy policy published on oktul.com; “Installation” means one installation of one Application on one Atlassian site; and “Subscription” means your paid subscription to, or evaluation of, an Application obtained through the Atlassian Marketplace.

2. Atlassian and order of precedence

2.1Applications are distributed, licensed and billed through the Atlassian Marketplace. Your use of the Atlassian Marketplace, of Jira and Confluence and of the Atlassian Forge platform is governed by your agreement with Atlassian.

2.2Atlassian is not a party to this Agreement and is not responsible for an Application, for its support or for Customer Data processed by an Application. Oktul is not an agent of Atlassian, and Atlassian does not endorse any Application.

2.3Where a provision of this Agreement conflicts with the Atlassian Marketplace Terms of Use, the Atlassian Marketplace Terms of Use prevail to the extent of the conflict. Otherwise the following order of precedence applies: the Data Processing Addendum for the processing of personal data, then this Agreement, then the Documentation.

3. Licence

3.1Subject to this Agreement and to payment of the applicable fees, Oktul grants you a non-exclusive, non-transferable, non-sublicensable, worldwide licence, for the term of your Subscription, to install and use the Application on your Installations for your internal business purposes, within the tier and user count of your Subscription.

3.2An evaluation is licensed on the same terms for the evaluation period Atlassian provides, for the purpose of evaluating the Application and not for production use.

3.3The source code of the Application is proprietary and confidential and is not licensed to you.

3.4An Application or a feature identified as beta in its listing or Documentation is provided for evaluation and feedback, without warranty or service level, and may be changed or withdrawn. You must not rely on a beta feature for Customer Data you cannot re-create. All other provisions of this Agreement apply to it.

4. Restrictions

4.1Except to the extent permitted by § 24(2) and (3) and § 25 of the Copyright Act (Autoriõiguse seadus) or by other mandatory law, you must not, and must not permit any other person to:

• (a) copy, modify, translate or create derivative works of the Application;
• (b) reverse engineer, decompile or disassemble the Application, or attempt to derive its source code;
• (c) sell, resell, rent, lease, sublicense or distribute the Application, or provide it to a third party as a service;
• (d) remove or obscure a proprietary notice;
• (e) use the Application to develop a competing product, or assist another person to do so;
• (f) circumvent the licence check or the Atlassian Marketplace licensing model, or use the Application beyond the scope of your Subscription;
• (g) use the Application in breach of applicable law or of your agreement with Atlassian.

5. Forge platform quotas and limits

5.1Each Application runs on Atlassian Forge and is subject to the quotas and limits Atlassian sets for Forge apps and to the rate limits of the Atlassian Platform, including limits on invocations, execution time, storage and API requests, published at developer.atlassian.com/platform/forge/platform-quotas-and-limits.

5.2When a quota or limit is reached, an operation may be delayed, rejected or fail, and processing that an Application performs in the background may complete later. The Documentation states the known effects for each Application.

5.3Atlassian sets these quotas and limits and may change them. Oktul does not control them, and an effect of a quota or limit set by Atlassian is not a defect in the Application.

6. Fees and lapse of a Subscription

6.1Fees, currency, invoicing, renewal and refunds are governed by the Atlassian Marketplace Terms of Use and Atlassian’s refund policy. Atlassian’s licensing policies, including those on grace periods and trial licences, apply to each Subscription. Oktul does not collect payment and does not receive your payment details.

6.2When a Subscription lapses, the user-facing features of the Application stop and state where the Subscription can be renewed. The lapse does not delete, alter or export Customer Data, which remains unchanged and becomes available again when the Subscription is renewed. An operation started before the lapse, such as a signing already sent to its signers, completes where the Documentation states that it does.

6.3Where an Application can block an action in your Atlassian site, it is designed to allow the action while the Subscription has lapsed. A restriction an Application has set on content, such as a page locked for signing, is a restriction of the Atlassian product: it stays until it is removed, and an administrator of that product can remove it at any time. The Documentation states the behaviour of each Application.

7. Description of the Application

7.1An Application is provided as described in its Documentation. The limitations stated in the Documentation form part of that description.

7.2A configuration option that determines what an Application displays to a user is not an access control. Access to Customer Data is governed by your Atlassian permission schemes.

7.3Where an Application processes data in the background, the result is available shortly after the change that triggers it rather than at the moment of the change. The Documentation states where this applies.

8. Use of the Application

8.1You are responsible for the Customer Data processed by an Application and for your right to process it.

8.2Applications are not designed, tested or licensed for use where a failure could lead to death, personal injury or environmental damage, including life support, emergency services, nuclear facilities and aircraft or vehicle control. You must not use them for such purposes.

8.3Applications are not designed for the processing of special categories of personal data within the meaning of Article 9 of Regulation (EU) 2016/679.

8.4Security testing of an Application is testing of the Atlassian platform and must comply with Atlassian’s policies. A vulnerability must be reported through the Oktul Help Center or to support@oktul.com.

8.5Oktul will not bring or support a claim against a person for security research carried out in good faith in accordance with Atlassian’s policies, provided that the person acts only against their own Installation and data, avoids privacy violations and degradation of service, gives Oktul reasonable time to remediate before disclosure, and does not exploit the vulnerability beyond what is necessary to demonstrate it. If a third party brings a claim in respect of such research, Oktul will confirm that the research was authorised. Oktul will credit the researcher by name unless asked not to. Oktul does not pay bounties.

9. Your responsibilities

9.1You are responsible for:

• (a) the configuration of each Application, including any option that widens what a user is shown, and the resulting access;
• (b) your permission schemes, screens, workflows and automation rules;
• (c) the lawfulness of the Customer Data an Application reads or writes;
• (d) the security of your Atlassian administrator accounts;
• (e) testing the Application against your requirements during the evaluation.

10. Data protection

10.1For Customer Data processed by an Application in your Atlassian site, you are the controller and Oktul is the processor. The data processing addendum at oktul.com/legal/dpa (the “Data Processing Addendum”) governs that processing and forms part of this Agreement.

10.2For the licence and contact information Atlassian provides to Oktul, and for support correspondence, Oktul is the controller. Oktul’s privacy policy at oktul.com/legal/privacy governs that processing.

10.3Oktul, and not Atlassian, is responsible for the privacy, security and integrity of the personal data an Application processes.

10.4The data an Application processes, the country in which it is stored and whether any data is transferred outside your Atlassian site are stated in that Application’s privacy policy. Where an Application sends data to a third party, its privacy policy names the recipient, the data and the purpose.

10.5If your organisation requires a signed copy of the Data Processing Addendum, request it through the Oktul Help Center. Oktul will sign the published version.

11. Data portability and switching

11.1The privacy policy of each Application contains a section on data portability and switching, which forms part of this clause. It states where the Application stores Customer Data, each category of Customer Data that can be exported and how, every service outside the Atlassian platform that receives Customer Data and what it keeps, and what remains after the Application is uninstalled.

11.2Customer Data is stored on the Atlassian platform, in your Atlassian site, unless that section states otherwise. Oktul holds no copy of Customer Data outside the Atlassian platform except as that section states.

11.3You may stop using an Application at any time by uninstalling it, subject to the Atlassian Marketplace Terms of Use as regards Subscription fees. Oktul charges no fee for switching to another product or for the export of Customer Data. On request through the Oktul Help Center, Oktul keeps an Installation licensed free of charge for up to 30 days after the Subscription ends, so that you can export Customer Data. You must export the Customer Data you require before uninstalling.

11.4Where the privacy policy of an Application states that the Application stores Customer Data outside the Atlassian platform, the following terms also apply to that Application, in accordance with Article 25 of Regulation (EU) 2023/2854 (the Data Act):

• (a) You may, by notice through the Oktul Help Center, request to switch to another provider or to your own infrastructure, or to have the exportable data erased. The switching process starts on the date you state, which may be no later than two months after the notice.
• (b) A transitional period of up to 30 calendar days follows, during which the Application continues to operate, and Oktul provides reasonable assistance to you and to third parties you authorise, maintains business continuity, informs you of known risks to continuity and maintains a high level of security of the data. You may extend the transitional period once. Where 30 days is technically unfeasible, Oktul notifies you within 14 working days of your request, with reasons and an alternative period of no more than seven months.
• (c) Oktul supports your exit strategy and provides all relevant information, including the export methods and formats stated in the privacy policy.
• (d) The exportable data comprise every category listed in the privacy policy. No category is exempted.
• (e) After the transitional period, you may retrieve the data for at least 30 calendar days.
• (f) After the retrieval period, and provided that the switching process has been completed, Oktul erases all exportable data and digital assets generated by you or relating to you directly, and confirms the erasure.
• (g) This Agreement terminates for that Application, and Oktul notifies you, when the switching process has been completed or, where you chose erasure, at the end of the notice period.
• (h) Oktul charges no fee for switching.

12. Support and maintenance

12.1Oktul provides support for Installations with an active Subscription through the Oktul Help Center and at support@oktul.com. The initial response target is 24 hours, Monday to Friday. Resolution targets by severity are set out in the service level agreement published on the trust page.

12.2Oktul maintains each Application for compatibility with the Atlassian platform, including changes Atlassian makes to it. A platform change that requires a visible change to an Application is announced in the release notes.

12.3The availability of an Application depends on the Atlassian platform. Oktul does not warrant availability.

13. Intellectual property and feedback

13.1The Applications, their source code and design, and all intellectual property rights in them belong to Oktul and its licensors. You retain all rights in Customer Data.

13.2Oktul may use a suggestion, idea or defect report you provide without restriction and without payment, and will not identify you as its source without your consent.

13.3An Application may include open source components. Each component is licensed under its own licence, which governs that component.

13.4Oktul will not use your name or logo as a customer reference, including in a case study, on oktul.com or in a presentation, without your prior written consent to that specific use.

14. Warranty

14.1Oktul warrants that an Application will perform materially in accordance with its Documentation.

14.2You must notify Oktul of a breach of this warranty within ninety days after you discovered the defect or ought reasonably to have discovered it. Oktul will use reasonable efforts to correct the defect or provide a workaround.

14.3If Oktul cannot correct the defect or provide a workaround, either party may terminate the licence for the affected Application, and you may request a refund from Atlassian under its refund policy. Where Atlassian does not refund, Oktul will refund the unused portion of the fees paid for that Application. Subject to clause 15.3, this clause states your exclusive remedy for a breach of the warranty in clause 14.1.

14.4Except as stated in clause 14.1, and to the extent permitted by law, Applications are provided as is, without any other warranty, express or implied, including any warranty of merchantability, fitness for a particular purpose, non-infringement or uninterrupted or error-free operation. Oktul does not warrant that an Application meets a requirement not agreed in writing, or that it will continue to operate unchanged if Atlassian changes Forge or the product APIs the Application uses.

14.5Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable law.

15. Limitation of liability

15.1To the extent permitted by law, neither party is liable for indirect or consequential loss, for loss of profit, revenue, goodwill or anticipated savings, or for indirect loss or corruption of data.

15.2Oktul’s total aggregate liability arising out of or in connection with this Agreement, whether in contract, in tort or otherwise, is limited to the fees paid for the Application for the Installation concerned in the twelve months preceding the event giving rise to the claim.

15.3Clauses 15.1 and 15.2 do not apply to liability for intentional breach, gross negligence, death or personal injury, or fraud, or to any other liability that cannot be excluded or limited under applicable law.

15.4Clause 15.2 does not apply to liability under clause 16.1, to a breach of clause 17, or to Oktul’s obligations under the Data Processing Addendum and applicable data protection law.

15.5The fees for the Applications reflect the allocation of risk in this clause 15. A customer that requires a different allocation must agree it with Oktul in writing before purchase.

16. Indemnities

16.1Oktul will defend you against a third-party claim that an Application, used in accordance with this Agreement, infringes that third party’s intellectual property rights, and will pay the damages finally awarded or the settlement agreed by Oktul, provided that you notify Oktul of the claim promptly and give Oktul reasonable assistance.

16.2Oktul controls the defence and settlement of the claim. You may participate with counsel of your choice at your own cost. Oktul will not, without your consent, settle a claim on terms that admit liability on your behalf, impose an obligation on you or do not release you.

16.3If a claim is made or is in Oktul’s opinion likely, Oktul may modify the Application, obtain a licence for your continued use, or terminate the licence and refund the unused portion of the fees paid.

16.4Clause 16.1 does not apply to a claim arising from your modification of the Application, from use not permitted by this Agreement, or from Customer Data.

16.5You will defend Oktul on the same terms against a third-party claim arising from Customer Data, or from use of an Application in breach of clause 8.

17. Confidentiality

17.1Each party will use the other party’s confidential information only to perform this Agreement, protect it with at least reasonable care, and disclose it only to persons who need it for that purpose and are bound by confidentiality obligations, or where disclosure is required by law, in which case the disclosing party will, where permitted, notify the other party in advance.

17.2Clause 17.1 does not apply to information that is public, was already known to the receiving party, was received from a third party without restriction, or was developed independently.

18. Term, suspension and termination

18.1This Agreement applies for as long as an Application is installed or a Subscription is active.

18.2Either party may terminate this Agreement for a material breach that is not remedied within thirty days of written notice. Oktul may suspend or terminate this Agreement with immediate effect for a breach of clause 4.

18.3On termination you must uninstall the Application. Clause 11.3 applies to Customer Data.

18.4Clauses 4, 13, 14, 15, 16, 17 and 20, and any other provision that by its nature is intended to survive, survive termination.

19. Changes to an Application and to this Agreement

19.1An Application is updated for every Installation when Oktul deploys a new version. Oktul will not materially reduce the overall functionality of an Application during a paid Subscription term, except for a reason set out in clause 19.2. Oktul will announce the removal of a material feature in the release notes, and where a feature is deprecated, state for how long it will remain available.

19.2Oktul may amend this Agreement only for one of the following reasons: a change in law or a decision of a court or authority; a change in Atlassian’s terms or in the Atlassian Platform; a security requirement; or a change to an Application permitted by clause 19.1. Where an amendment is material and adverse to you, Oktul will publish it on this page and in the release notes, and notify the technical contact of your Installation by email at least thirty days before it takes effect. The notice states the effective date and that continued use of the Application after that date constitutes acceptance.

19.3If you do not accept the amendment, you may terminate this Agreement by uninstalling the Application before the amendment takes effect. You may request a refund from Atlassian under its refund policy; where Atlassian does not refund, Oktul will refund the unused portion of the fees paid for the remainder of the Subscription term. Continued use of the Application after the amendment takes effect constitutes acceptance of it.

20. General

20.1The following provisions apply to this Agreement as a whole.

• (a) Governing law and jurisdiction. This Agreement is governed by Estonian law, excluding its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The courts of Estonia have exclusive jurisdiction, with Harju County Court (Harju Maakohus) as the court of first instance, save that either party may apply to any competent court for interim relief.
• (b) Consumers. The Applications are supplied to organisations for business use. If you are a consumer, the mandatory consumer law of your country of residence applies and this Agreement does not limit it, and clause 20.1(a) does not prevent you from bringing proceedings in the courts of your country of residence, where proceedings against you may only be brought.
• (c) Notices. Notices to Oktul must be sent to legal@oktul.com. Notices to you are sent to the contact address of the Installation or the address Atlassian provides. Support requests must be raised in the Oktul Help Center.
• (d) Export control and sanctions. You confirm that you are not located in, and will not use or re-export an Application in or to, a country or for the benefit of a person subject to European Union, United Nations or United States sanctions or export controls that prohibit its supply, and that you are not a person with whom dealings are prohibited under those regimes.
• (e) Assignment. You may not assign this Agreement without Oktul’s written consent, which will not be unreasonably withheld, except as part of a transfer of the business to which the Subscription belongs. Oktul may assign this Agreement to a successor of its business on notice to you.
• (f) Subcontractors. Oktul may use subcontractors and remains responsible for their compliance with this Agreement. The sub-processors of each Application, if any, are named in that Application’s privacy policy.
• (g) Force majeure. Neither party is liable for a failure to perform caused by circumstances beyond its reasonable control, including a failure or change of the Atlassian platform.
• (h) Entire agreement. This Agreement, the Data Processing Addendum and the Application’s privacy policy constitute the entire agreement between the parties concerning the Applications and supersede all prior statements. They do not limit a right you have under your agreement with Atlassian. No third party has rights under this Agreement. The parties are independent contractors.
• (i) Severability and waiver. If a provision of this Agreement is invalid or unenforceable, the remaining provisions remain in force. A failure to exercise a right is not a waiver of it.
• (j) Language. This Agreement is written in English, and the English text prevails. The Estonian text is a translation.
• (k) Version history. 1.4, effective 05.10.2026: clause 6.2 states that an operation started before a lapse completes where the Documentation says so; clause 6.3 states that a restriction an Application set on content stays until it is removed. 1.3, effective 28.09.2026: clause 11 made per application, with the data portability section of each privacy policy forming part of it and the Data Act switching terms in clause 11.4 for an Application that stores Customer Data outside the Atlassian platform; clauses 1.3, 5.2, 6.2, 6.3 and 7.3 stated for any Application rather than for one; a free licence for up to 30 days after the Subscription ends, for export, in clause 11.2; clause 15 restructured so that no exclusion applies to intentional breach or gross negligence; the warranty notice period runs from discovery; the reasons for amendment in clause 19.2 made exhaustive, with notice to the technical contact; a refund by Oktul on termination under clause 19.3; the functionality undertaking in clause 19.1; Forge hosted storage in clause 11.3; Atlassian’s licensing policies in clause 6.1; assignment on a transfer of business. 1.2, effective 28.09.2026: restated in numbered clauses; clauses 5 (Forge platform quotas and limits) and 11 (Customer Data on termination and switching) added; Atlassian’s position in clause 2.2, the statutory exceptions in clause 4.1(b) and the right to terminate on an amendment in clause 19.3 stated. 1.1, effective 09.09.2026.