Website terms

What you may do with what is on this site

Read it, quote it with attribution, and send it to whoever needs it. The trust page and every application's documentation exist to be forwarded, and nothing on the site is gated, behind a form or behind an account.

That extends to machines, deliberately and without a catch. Every page is served as markdown at its own address, llms.txt indexes all of them, and robots.txt names the major AI crawlers and allows them by name rather than leaving them to a wildcard. An administrator evaluating an Atlassian app increasingly asks an answer engine first, and a vendor whose data handling cannot be quoted has no answer in that conversation.

The previous version of this page forbade using the site as training data. That is gone, because it contradicted the same site's robots.txt in the same breath and because a reservation of rights expressed only in prose does not meet the machine-readable standard Article 4(3) of the DSM Directive sets, as carried into the Estonian Copyright Act. We would rather grant what we actually grant than publish a restriction we neither honour nor could enforce.

All rights are otherwise reserved. The permission above is to read, quote and cite with attribution. It is not permission to republish a page or a documentation tree as your own work, to present our writing as somebody else's, or to reproduce the documentation wholesale in place of linking to it.

• Read, quote, cite and forward, with attribution to Oktul and a link where a link is possible.
• Read it by machine, including for answering questions about it. The markdown twins exist for that.
• Do not republish it as your own, and do not present it as another vendor's work.
• Do not scrape it in a way that degrades it for other readers. There is no rate limit; do not need one.

What we stand behind, and what we do not

Every figure on this site is real at the date next to it, and where we cannot verify something we say so rather than rounding it. Documentation describes behaviour that has shipped; nothing is documented ahead of a release.

What that is not is a warranty that a page is complete or current at the moment you read it. Those two sit together rather than in tension: the claim is about how a figure got onto the page, and the disclaimer is about how long it stays true. A dated figure can be correct when written and out of date when read, and the date is there so you can tell which.

If a page and an application disagree, the application is what you have installed and the page is what we need to fix. Tell us and we will treat it as a defect rather than as feedback.

Support and response times

Support is for installations with an active subscription or evaluation, which is the same scope the application licence sets, and it runs through our Help Center. An initial response within 24 hours from the people who wrote the code, with resolution targets by severity in the service level agreement on our trust page.

This page used to promise that to anyone reading it, which was wider than the licence and wider than we can staff. Raise a request in the portal rather than by email: the portal is where the clock is measured, and an email to any address other than support@oktul.com is read by a person with nothing measuring it. Where an application carries a service level through its Marketplace listing, that document governs and this one does not narrow it.

Using the site itself

There is very little to say here, because there is very little to abuse: the site is static, it has one form, and it holds no account of yours.

Do not attempt to break it, do not use it to attack anyone else, and do not use the contact form to send bulk or unsolicited mail. Security testing of this website is welcome and belongs in the Help Center first, so we know it is you; security testing of a Forge application is testing of Atlassian's platform too and follows Atlassian's policy rather than a permission we can give.

If something on this site infringes your rights, write to hello@oktul.com with enough detail to identify it and we will answer. We would rather fix it than argue about it.

Liability

We make this site available as it is. So far as the law allows, we are not liable for loss arising from your use of it, or from a page being out of date, incomplete or briefly unavailable.

The limit on that is stated rather than gestured at, because the previous version said our liability was limited to "what Estonian law does not allow us to exclude", and a court reading a clause that says nothing in particular is likelier to strike it than to repair it. Standard terms are read against the party that wrote them under §39(1) of the Law of Obligations Act. So, plainly: nothing here excludes or limits our liability for intentional breach, which §106(2) of that Act voids outright in any case, nor for gross negligence, nor for death or personal injury caused by negligence, nor for fraud, nor for anything else the law does not permit us to exclude.

If you are a consumer, nothing here removes a right you have under the mandatory law of the country you live in.

For an application, liability is governed by the Atlassian Marketplace agreement and the application licence, which is the contract you actually entered into. We are not going to bury a cap for software in the terms page of a marketing site.

Law, jurisdiction and the rest

Estonian law. Oktul OÜ, registry code 17589681, Seebi tn 1-703, 11316 Tallinn, Harjumaa, Estonia.

• Courts. The courts of Estonia, with Harju County Court as the court of first instance. If you are a consumer resident in the EU, this does not deprive you of the right to bring proceedings in the courts of your own country, or of the protection of its mandatory law.
• Injunctive relief. Either of us may seek injunctive relief in any competent court, without that choice affecting the clause above.
• Severability. If any part of this notice is unenforceable, the rest of it stands.
• Contact for notices about this page, including a takedown or an infringement claim, is hello@oktul.com. A support request belongs in the Help Center instead.

Changes

The version and the date at the top are when this last changed. A change that matters gets a note in the release notes as well, and we do not treat your continued use of the site as agreement to something you were not shown.

Version 2.0 on 09.09.2026 said plainly that this is a notice rather than a contract, dropped the training-data restriction that contradicted our own robots.txt, named what the reading permission actually covers, scoped support to the same installations the licence does, and replaced a double-negative liability sentence with the carve-outs it was gesturing at.