What a signer sees
A signer never needs SignPlus, and does not need a Confluence account either. Everything they do happens in an email and on Dokobit’s signing page. This page is what to send someone who asks what the invitation is.
Is this a real signature?
Yes, when it is made with a qualified eID. The signing happens on Dokobit’s page, with your own Smart-ID, ID card or another eID, and SignPlus and Oktul never see your personal code or PIN. A signature made with an eID that carries a qualified certificate is a qualified electronic signature, which Article 25(2) of eIDAS gives the legal effect of a handwritten signature across the EU. Dokobit’s list of eIDs says which methods produce one.
Dokobit is a qualified trust service provider for validating electronic signatures and seals, on the EU Trusted List, and states that it keeps documents and signer details in the EU/EEA. Its compliance page has the certificates, and its privacy policy covers what it does with your name and email address.
The invitation
Dokobit sends each signer an email. The sender is shown as Dokobit, and the subject names the organisation and the document: Your Company has invited you to sign the document “Service agreement”.
The organisation named is the holder of the Dokobit account the signing ran on. With Your own token that is your organisation. With Test or Managed by Oktul it is Oktul.
The email carries the document name, the message from the person who started the signing if there is one, and a Review and sign button. Signers with the Viewer role get no invitation, only the notice once everyone has signed.
Signing
- Select Review and sign
Dokobit’s signing page opens with the document on the left, every page of it, and the signing steps on the right.
- Read the document
Scroll through it in the viewer. It is the page as it was when the signing was sent, with the site’s first page, header and footer.
- Choose a country and a signing method
The methods on offer depend on the country, and on what the site allows. In Estonia, for example: Smart-ID, Mobile-ID or an ID card.
- Select Continue, and identify yourself
For Smart-ID, enter your personal code and select Sign document. Dokobit shows a verification code.
- Confirm on your device
Check that the code on your phone matches the one on screen, then enter your PIN in the Smart-ID or Mobile-ID app, or on the card reader for an ID card.
The page then says You have successfully signed the document, and offers a download of the file as it stands with your signature in it.
A signer who does not want to sign selects Decline instead. The signing is then declined for everyone: the panel on the page says so, and SignPlus lifts the page restrictions it set.
When the order matters
If the signing was started with Signers must sign in the order listed, each signer can sign only after the one before them has signed.
When everyone has signed
Dokobit tells SignPlus, and SignPlus downloads the signed file and attaches it to the Confluence page. Viewers, and the person who started the signing if they were added as a viewer, get Dokobit’s notice that the document is signed.
SignPlus does not believe Dokobit’s notice on its own word. It asks Dokobit for the signed file and marks the signing complete only once it has it. If a notice never arrives, SignPlus asks Dokobit itself once an hour about every signing that has been quiet for an hour.
Checking a signed file
The signed file can be checked by anyone who has it, without SignPlus and without Confluence.
| Format | Open it with |
|---|---|
ASiC-E (.asice) |
DigiDoc4, the Estonian state’s free client, or any other eIDAS validation tool. It lists the files in the container and each signature with its signer, time and validity |
| Any PDF reader that shows signatures, such as Adobe Acrobat Reader. The signatures are inside the PDF |
Dokobit’s own validation, run as a qualified service, reads both formats and reports whether each signature is qualified or advanced. How to validate a signed document is Dokobit’s guide to it.
A document signed in test mode is not signed
Documents signed while the site is in Test mode carry Dokobit’s watermark across every page and can only be signed with Dokobit’s test identities. They have no legal effect.
Related
- Sign a page
- After signing: check, download, cancel
- Privacy and data handling: what Dokobit receives and how long it keeps it
A problem or a question? Write to support@oktul.com or open a request in the Help Center. Both reach the same service desk, so either way the request gets a reference and an SLA measuring the response.