Snippets: Service Management

These are the snippets the console’s Snippets dialog offers under Service Management. Each is TypeScript; in a .js script the console shows the same code with its types removed. Every one runs unchanged in Code Studio’s own tests. How the API they call behaves is in writing scripts and the script API reference.

Raise a customer request

Raises a request in a service space through the Service Management API, with the request type’s own fields.

export default async function (event: unknown, context: ScriptContext) {
    const vars = context.environment.vars;
    const request = await jira.post<{ issueKey: string }>('/rest/servicedeskapi/request', {
        serviceDeskId: vars.SERVICE_DESK_ID ?? '1',
        requestTypeId: vars.REQUEST_TYPE_ID ?? '10',
        requestFieldValues: {
            summary: 'New laptop for a starter',
            description: 'Raised by Code Studio.',
        },
    });
    return { key: request.issueKey };
}

Related

• Writing scripts
• Requests to other systems
• Script examples

A problem or a question? Write to support@oktul.com or open a request in the Help Center (opens in a new tab). Both reach the same service desk, so either way the request gets a reference and an SLA measuring the response.